[March 21, 2017] |
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Linc Global Innovates Returns Process by Using API Technology from Pitney Bowes
Pitney Bowes Inc. (NYSE:PBI), the global technology leader that provides
innovative solutions and services powering anywhere-to-everywhere
commerce, today announced at ShopTalk
2017 that Linc Global, a customer relationship management company
specializing in post-sales experience, will use Pitney
Bowes Complete Shipping APIs for its
new returns platform.
In the world of ecommerce, returns can be challenging for retailers and
frustrating for consumers. According to the Pitney
Bowes Global Online Shopping study, 49 percent of U.S. consumers
surveyed did not return unwanted online purchases because either they
did not know how or the process was inconvenient. A seamless returns
process is fundamental for creating a positive online consumer
experience. For retailers, it is about creating a client-centric process
while keeping costs under control.
Linc Global helps leading retailers drive revenue and nurture deeper
relationships with their customers through exceptional post-sales
service. With Complete Shipping APIs from Pitney Bowes, Linc Global can
help its retail clients deliver a smooth returns process through
cost-effective logistics permitting customers to return items easily
without undue financial burden for retailers. Th returns platform
provides detailed tracking, customer support and a seamless returns
process through emerging platforms and technologies like Amazon Alexa,
Facebook (News - Alert) Messenger, chatbots and Google Home, as
well as established digital channels like email and SMS. Returns are
prepared instantly and customers can simply activate return labels by
voice in many cases without touching a computer. Once the consumer
receives the return label, they can easily print the label and initiate
the return of an unwanted purchase.
For retailers using Linc Global's post-purchase solution, they will
experience a streamlined process that saves them money. This platform
uses Pitney Bowes Complete Shipping APIs to create the return label
using the latest in address verification, label creation and tracking.
The API technology provides easy access to shipping and tracking
services that are easily integrated into retailers' customer processes
with rate shopping and real-time reporting, in addition to tracking
services.
"Retailers are working hard to increase wallet share and repeat
customers to drive bottom line results. Linc is powering post-sale
experiences that nurture customer loyalty and place brands on the
channels customers prefer," said Fang Cheng, CEO, Linc Global. "The
stronger the relationship, the better the outcome. This is the
philosophy we bring to our retail customers and to our partners. We're
very pleased to deliver improvements in returns, exchanges and customer
satisfaction using Pitney Bowes Complete Shipping APIs and technology."
"The rapid expansion of ecommerce has increased the complexity of
delivering a seamless end-to-end experience for shoppers. Retailers
expect help from their technology partners to connect, engage and
deliver," said Lila Snyder, Executive Vice President and President,
Global Ecommerce, Pitney Bowes. "Pairing our Complete Shipping API
technologies with Linc Global is a fantastic combination for retailers
who want to provide an easy returns process for consumers efficiently
and cost-effectively."
Pitney
Bowes Complete Shipping APIs, part of the Pitney Bowes Commerce
Complete™ for Retail platform, is available through the Pitney
Bowes Commerce Cloud, a commerce enabler, providing access to
solutions, analytics and APIs across the full commerce continuum with
speed and agility.
About Pitney Bowes
Pitney Bowes (NYSE:PBI), is a global technology company powering
billions of transactions - physical and digital - in the connected and
borderless world of commerce. Clients around the world, including 90
percent of the Fortune 500, rely on products, solutions, services and
data from Pitney Bowes in the areas of customer information management,
location intelligence, customer engagement, shipping, mailing, and
global ecommerce. And with the innovative Pitney Bowes Commerce Cloud,
clients can access the broad range of Pitney Bowes solutions, analytics,
and APIs to drive commerce. For additional information visit Pitney
Bowes, the Craftsmen of Commerce, at www.pitneybowes.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170321005645/en/
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