[May 17, 2018] |
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Verint Names AARP "Customer Engagement Excellence Overall Winner" from Its Engage 2018 Global Customer Conference
Verint®
Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced from its Engage™
Global Customer Conference that AARP
has been named to its top honor-Customer Engagement Excellence Overall
Winner. AARP is being recognized for its commitment to, and
delivery of, exceptional member engagement by simplifying, modernizing
and automating member services to enable better experiences and deeper
loyalty.
AARP is the largest nonprofit, nonpartisan organization in the United
States dedicated to empowering people to choose how they live as they
age. Today, with approximately 38 million members, AARP helps people
turn their goals and dreams into real possibilities, strengthens
communities and fights for the issues that matter most to families-such
as healthcare, employment, income security and financial protection.
Sandy Smith, director of technology strategy and business process,
Mitchell Ross, vice president of membership contact center operations,
and the Member Communications Team at AARP were recognized for their
approach to maximizing intelligence from Verint's (News - Alert) Customer Engagement
solutions to build strategies, enhance processes and further strengthen
member experiences.
"At AARP customer service and engagement is central to our mission. Our
collaboration with Verint is built on a compelling business case that if
we centralized the control of all technologies internally-including
CRM-we could save money and enhance effectiveness in just four years
through the sheer increase of production efficiencies and high hosting
cost avoidance. We're delighted to share that we hit that goal at the
three year mark," says Smith.
Only three months after implementation was completed, AARP experienced a
double-digit average handle time decrease. "This positive movement alone
yielded significant cost savings that following year, savings that have
trickled into subsequent years," Ross explains. "Since original
implementation, we've continued to row our use of Verint's Customer
Engagement software, and our roadmap for 2018 includes expanding digital
channels and strengthening our digital self-service offerings, which
includes extending our knowledge base with AI-powered solutions."
"We're delighted to recognize AARP as the top recipient of our
engagement excellence awards and highlight its ongoing commitment to
world-class member engagement," said Verint's Ryan Hollenbeck, senior
vice president, global marketing and customer experience program
executive sponsor. "The value AARP continues to derive from its customer
engagement solutions is a testament to our strategic collaboration and
the innovative ways they are meeting and exceeding member needs."
About the Verint Engage Global Customer Conference
Engage is the annual global conference that brings Verint customers,
partners and industry experts together for three days of sharing best
practices, insight and education, as well as solution discovery and
peer-to-peer networking. With themes focused on simplifying, modernizing
and automating customer engagement, it features tracks focused on
workforce engagement, self-service, voice of the customer, compliance
and fraud mitigation.
The event is tailored for enterprise professionals across the many areas
of business that help shape the customer experience-contact center,
back-office and branch operations, self-service, ecommerce, customer
experience, marketing, IT and compliance. Verint Engage 2018
helpsĀ attendees maximize their technology investments, discover big
ideas and bold innovations, share proven practices and new approaches
for today's rapidly evolving business environments, and provide insight
into future innovations for competitive advantage. Click
here to learn more.
About AARP
AARP is the nation's largest nonprofit, nonpartisan organization
dedicated to empowering people 50 and older to choose how they live as
they age. With a nationwide presence and nearly 38 million members, AARP
strengthens communities and advocates for what matters most to families:
health security, financial stability and personal fulfillment. AARP also
produces the nation's largest circulation publications: AARP The
Magazine and AARP Bulletin. To learn more, visit www.aarp.org
or follow @AARP and @AARPadvocates on social media.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organizations in more than 180 countries-including
over 85 percent of the Fortune 100-count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we're creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG,
CONTACT SOLUTIONS, NEXT IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY,
VERBA, EG SOLUTIONS, NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER
INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA,
EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO,
SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180517005330/en/
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