[May 22, 2018] |
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airBaltic Selects Boxever to Bring Customer Experience to New Heights
Boxever,
the Customer Intelligence Cloud for marketers, today announced that
airBaltic, the leading airline in the Baltic region, has selected
Boxever to support its mission of delivering world-class customer
service through real-time, personalized engagement. airBaltic, which
reported its best ever operational results in 2017, is committed to
putting the customer at the center of its business and partnered with
Boxever given the company's proven track record of working with the
world's leading airlines.
"We look forward to collaborating with airBaltic to empower truly
personalized experiences for their customers," said Dave O'Flanagan, CEO
of Boxever. "We are thrilled at the opportunity to work with an airline
that has set such ambitious goals and are confident that our technology
will enable the business to capture, analyze and act on large volumes of
customer data in real-time - putting them at the leading edge of
marketing in the travel industry. Together with Boxever, airBaltic can
take full advantage of artificial intelligence and machine learning
technology to make every customer interaction smarter, ultimately
delivering maximum value to both the consumer and the business."
In addition to reporting record profits in 2017, airBaltic was
recognized as the most punctual airline in the world by OAG analysts in
early 2018. Its ability to consistently achieve high punctuality rates
is further proof of airBaltic's commitment to continuing to provide
reliable and high-quality service to its passengers.
As a brand committed to excellence and enhancing the customer
experience, airBaltic is investing in technology to put itself at the
forefront of the industry. With Boxever, airBaltic will have the ability
to orchestrate true omnichannel customer journeys and gain access to
advanced analytics, leading to more efficient overall operations, as
well as an improved experience for consumers.
"We are dedicated to providing the best experience possible for our
customers, with respect of consumer privacy and trut top of mind," said
Jouni Oksanen, Senior Vice President of eCommerce, Sales and Marketing
at airBaltic. "To reach our customer service goals, we needed a partner
to connect customer and operational data, providing us with the ability
to deliver predictive offers on every channel. Working together with the
Boxever team, we believe we can act upon the promise of real-time
personalization, across any channel, for every customer."
Personalization is of the utmost importance in today's economy.
According to recent IATA research,
85 percent of passengers want airlines to offer them a more customized
travel experience. Further industry research
found that 52 percent of consumers are likely to switch brands if a
company doesn't personalize communications to them. Understanding and
acting on this need for personalization, airBaltic has partnered with
Boxever to improve the overall travel experience and increase brand
loyalty.
To learn more about Boxever's Customer Intelligence Cloud, please go to http://www.boxever.com.
About airBaltic
airBaltic is the world's most punctual airline connecting the Baltic
region with 70 destinations in Europe, the Middle East, and the CIS.
airBaltic is a joint stock company that was established in 1995. Its
primary shareholder is the Latvian state, which holds 80.05% of the
stock, while Lars Thuesen holds around 20% through his fully-owned
Aircraft Leasing 1 SIA. The airBaltic fleet consists of 31 aircraft - 8
Bombardier CS300s, 11 Boeing (News - Alert) 737s and 12 Bombardier Q400Next Gen
aircraft. airBaltic has received numerous international awards for
excellence, innovative services, and achievements in reshaping its
business. In 2012, airBaltic was ranked by Airlinetrends among the Top
10 airlines globally for innovations. In 2017, the airline received the
CAPA Regional Airline of the Year awards, while in 2018 airBaltic
received the ATW Airline Industry Achievement Award as the Market Leader
of the Year. airBaltic achieved the best on-time performance globally in
2014, 2015, 2016 and 2017.
About Boxever
Boxever™ is the Customer Intelligence Cloud for marketers. It connects
all of your customer, product and operational data, putting your
customer at the center of your business and enabling true 1:1
personalization. This results in lower acquisition costs, accelerated
conversion rates, improved customer engagement and higher lifetime
value. Using artificial intelligence, it acts as the "brain" within your
customer-tech ecosystem, taking in all data about the customer, deciding
what should happen next and executing that action through the most
appropriate channels - in real time, as it happens.
Today, leading brands from all across the globe - including Emirates,
Air New Zealand, eDreams ODIGEO, Cebu Pacific, Viva Aerobus and Brussels
Airlines - rely on Boxever to help acquire, convert and retain
customers. The company is headquartered in Dublin, Ireland. Learn more
at www.boxever.com
or follow us on Twitter (News - Alert) @Boxever.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180522005114/en/
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