[July 19, 2018] |
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Liberty Global customers to benefit from real-time updates about engineer visits
Liberty Global (News - Alert) plc ("Liberty Global") (NASDAQ: LBTYA, LBTYB and LBTYK),
the world's largest international TV and broadband company, is
partnering with location platform leader Glympse
to transform how customers receive important appointment details,
including updates on the location and anticipated time of arrival of
their technician. Using Glympse's location technology, Liberty Global
will be providing customers with real-time updates on their smartphone,
tablet or computer starting a day before their scheduled appointment and
continuing right up until the moment the technician arrives.
Liberty Global invested in Glympse last year in their Series C round of
financing. Virgin Media (News - Alert) customers in selected regions of the UK will be
the first to be offered the service which will be rolled out across the
rest of the UK in the Autumn and in Europe this year and next. Glympse
has created an engaging customer-facing experience for Virgin Media
customers that provides appointment updates, real-time location and an
estimated time of arrival for each phase of the appointment life cycle.
As a result, customers will be better informed and more likely to be at
home when their technician arrives for the appointment.
Melanie Longdon, VP of Customer Experience Operations at Liberty Global,
said: "We understand that being tied to your home for any extended
period of time can be frustrating, even more so now than when compared
to just a few years ago. We look forward to utilising this powerful tool
to help our customers plan for an in-home service appointment, and help
make it as easy as possible to get on with their busy lives. The
digital, interactive nature of this tool further ensures our customers
can get the latest information about their appointment no matter how far
off it is or where they happen to be."
Chris Ruff, CEO & President of Glympse, added: "We are proud Liberty
Global chose to work with us on this important initiative. Time is one
thing we all want more of in today's busy world. Glympse helps
innovative companies like Liberty Global give their customers simple yet
powerful tools to provide constant, accurate insight into the status of
service appointments and convenient, digital channels to connect
customers with their technician. By creatively applying location data,
which is inherent and ubiquitous in virtually every mobile activity,
customers get transparency they can trust in a convenient, digital
format."
About Liberty Gobal
Liberty Global (NASDAQ: LBTYA, LBTYB and LBTYK) is the world's largest
international TV and broadband company, with operations in 11 European
countries under the consumer brands Virgin Media, Unitymedia (News - Alert), Telenet
and UPC. We invest in the infrastructure and digital platforms that
empower our customers to make the most of the video, internet and
communications revolution. Our substantial scale and commitment to
innovation enable us to develop market-leading products delivered
through next-generation networks that connect 22 million customers
subscribing to 46 million TV, broadband internet and telephony services.
We also serve over 7 million mobile subscribers and offer WiFi (News - Alert) service
through 12 million access points across our footprint.
In addition, Liberty Global owns 50% of VodafoneZiggo, a joint venture
in the Netherlands with 4 million customers subscribing to 10 million
fixed-line and 5 million mobile services, as well as significant
investments in ITV, All3Media, ITI Neovision, Casa Systems, LionsGate,
the Formula E racing series and several regional sports networks.
About Glympse
Glympse is a built-for-mobility location company, offering powerful
location APIs and robust SaaS (News - Alert) applications that help Fortune 1000
companies improve their customer satisfaction by eliminating the
friction and anxiety of product and service delivery experiences. The
pioneer in real-time temporary location sharing technology, Glympse's
powerful platform and market-tested industry solutions successfully
aggregate existing service, marketing and commerce cloud capabilities
into a single, easy-to-use and interactive Glympse (a multi-phase,
customer-facing digital tracking hub). Glympse helps businesses improve
communication and increase satisfaction when their products and services
are delivered or picked up by their customers. For more information,
visit glympse.com.
Forward-looking statements and disclaimer
This press release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995,
including statements with respect to the implementation of Glympse by
Liberty Global and the anticipated benefits of Glympse for Liberty
Global's customers, as well as other information and statements that are
not historical fact. These forward-looking statements involve certain
risks and uncertainties that could cause actual results to differ
materially from those expressed or implied by these statements. These
risks and uncertainties include events that are outside of our control,
such as the continued use by subscribers and potential subscribers of
our and our affiliates' services and their willingness to upgrade to our
more advanced offerings; our and our affiliates' ability to meet
challenges from competition, to manage rapid technological change or to
maintain or increase rates to subscribers or to pass through increased
costs to subscribers; the effects of changes in laws or regulation;
general economic factors; our and our affiliates' ability to obtain
regulatory approval and satisfy regulatory conditions associated with
acquisitions and dispositions; our and affiliates' ability to
successfully acquire and integrate new businesses and realize
anticipated efficiencies from acquired businesses; the availability of
attractive programming for our and our affiliates' video services and
the costs associated with such programming; our and our affiliates'
ability to achieve forecasted financial and operating targets; the
outcome of any pending or threatened litigation; the ability of our
operating companies and affiliates to access cash of their respective
subsidiaries; the impact of our operating companies' and affiliates'
future financial performance, or market conditions generally, on the
availability, terms and deployment of capital; fluctuations in currency
exchange and interest rates; the ability of suppliers and vendors
(including our third-party wireless network providers under our MVNO
arrangements) to timely deliver quality products, equipment, software,
services and access; our and our affiliates' ability to adequately
forecast and plan future network requirements including the costs and
benefits associated with network expansions; and other factors detailed
from time to time in our filings with the Securities and Exchange
Commission, including our most recently filed Form 10-K and Form 10-Q.
These forward-looking statements speak only as of the date of this
release. We expressly disclaim any obligation or undertaking to
disseminate any updates or revisions to any forward-looking statement
contained herein to reflect any change in our expectations with regard
thereto or any change in events, conditions or circumstances on which
any such statement is based.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180719005021/en/
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