Industry News

TMCNet:  Walmart Offers New Service For Customers to Order and Pay For Online Items In Stores In One Seamless Transaction

[December 04, 2018]

Walmart Offers New Service For Customers to Order and Pay For Online Items In Stores In One Seamless Transaction

In a new move to provide even more options for customers to shop the items they need, Walmart announced today that their store associates can now place item orders for customers from via an app on their handheld touchscreen devices. This service combines the power of technology and Walmart associates to bring Walmart's endless online aisle of merchandise to Walmart's physical stores, while allowing customers to pay using all acceptable payment methods - including cash - in one seamless transaction.

Through the retailer's Dotcom Store service, customers will have the option to order items sold and shipped by Walmart online and ship directly to them or to their nearest Walmart store, and can pay for the items in stores via cash, check, credit/debit or Walmart Pay. This new service is available today in nearly all 4,700 Walmart stores* and will be available year-round.

"The Dotcom Store offers customers even more assortment options than what's on our physical shelves - whether that be different sizes, colors or varieties," said Tom Ward, senior vice president of digital and central operations, Walmart U.S. "As busy families come to our stores to prepare for the holidays, they can feel confident that our associates will get them everything they need and quickly - whether it's an item they can find on our store shelves, or online."

To use the service, customers simply locate a Walmart associate when they can't find an item in store, such as the right size, color, or an item that is out of stock or unavailable in stores. The Walmart associate will look up items sold and shipped by Walmart online on a store handheld device and place the order on behalf of the customer, with the option ofshipping directly to the customer's home, or to the store for pickup. The customer will receive either a printed ticket or email/text with a barcode that allows them to pay at any register in-store. The shipment process begins after the customer pays for the item at the register and the transaction is complete. Watch how the process works, here.

Currently, the Dotcom Store app includes all products that are sold and shipped by Walmart. The retailer plans to add marketplace items on to the app in the near future.

The Dotcom Store is another example of how Walmart is implementing technology to help improve the shopping experience for customers and save them time, following the recent launch of Check Out With Me to give customers a faster checkout experience, and offering returns of marketplace items both online and in stores.

For more information, visit the Dotcom Store App blog, here.

*App not available in AK, Hi and PR.

About Walmart

Walmart Inc. (NYSE: WMT) helps people around the world save money and live better - anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, nearly 265 million customers and members visit our more than 11,200 stores under 55 banners in 27 countries and eCommerce websites. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting, on Facebook (News - Alert) at and on Twitter (News - Alert) at

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