Industry News

TMCNet:  Shift4 Payments Announces Measures to Support Customers During COVID-19 Situation

[March 17, 2020]

Shift4 Payments Announces Measures to Support Customers During COVID-19 Situation

Shift4 Payments, the leader in integrated payment processing solutions, has announced a number of measures to help ease the financial burden caused by COVID-19 for the company's customers.

As new restrictions are prohibiting dine-in service, many restaurants are now shifting to takeout and delivery operations. Effective immediately, Shift4 will be waiving the following fees for three months to assist with this transition:

  • Online ordering fees
  • SkyTab mobile payment fees
  • SkyTab monthly data fees or overage charges
  • SkyTab hardware costs
  • Gift card fees

Shift4 Payments CEO Jared Isaacman states, "We understand the difficulties facing the entire Shift4 family and we are here to do what we can to help. Restaurants and hospitality businesses have been especially hard hit by this situation, so many of the fees we have waived focus on the unique challenges facing these businesses."

SkyTab is the company's mobile ordering and pay-at-the-table solution, which is also ideal for curbside pickup orders. SkyTab is now available completely free to all Shift4 customers to help facilitate this increase in takeout orders. The device even includes the ability to collect email addresses so that restaurateurs can keep in touch with their customers during this turbulent time. For more information on SkyTab, visit www.skytab.com.


Additionally, many merchants are now turning to gift card sales and online ordering to preserve vital revenue, which is why the company is waiving fees associated with these particular programs.

Shift4 has also set up a hotline to assist its customers with COVID-specific issues. This includes setup of online ordering, SkyTab mobile payments, or integrations with the company's marketplace partners such as DoorDash.

Lastly, Shift4 has created a web page at www.shift4.com/situation to serve as an informational resource. This site will be updated regularly with new information as it becomes available.

"As COVID-19 continues to spread globally and impact every aspect of our day-to-day lives, we are facing a truly unprecedented situation as an industry and as a country. There are going to be tough times ahead, but I want to assure our customers and partners that Shift4 is here to help support them through these challenges. We are all in this together."

About Shift4 Payments

Shift4 Payments is the leader in integrated payment processing, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services. The company's groundbreaking technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. With an expansive global footprint that includes 14 offices across North America and Europe and over 7,000 sales partners, the company securely processes more than 3.5 billion transactions annually for over 200,000 businesses, representing over $200 billion in payments each year. For additional information, visit shift4.com.


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