Amy Downs is the Chief Customer Success and Happiness Officer at Lifesize, the connected video conferencing company, and is responsible for ensuring that customers are at the epicenter of everything the company does. From support, service and training, Amy drives the strategy and execution of programs that help Lifesize customers and partners bring successful video collaboration to their companies. Prior to joining Lifesize, Amy spearheaded Voxeo’s industry-leading customer support and service organization and oversaw all post-sales interaction with customers. Find Amy on LinkedIn here