Industry News

TMCNet:  meldCX unveils Concept SALi to ease package shipping process

[January 13, 2020]

meldCX unveils Concept SALi to ease package shipping process

NEW YORK, Jan. 13, 2020 /PRNewswire/ -- Melbourne-based meldCX has unveiled Concept SALi, short for Smart Automated Lodgement API, at this year's National Retail Federation (NRF 2020). meldCX, which has a U.S. headquarters in Austin, Texas, provides customers with solutions that transform the process of building and deploying apps. Concept SALi is a self-service kiosk that will transform postal service and delivery by reducing the time it takes to scan the address written on a package and further automating the package delivery process.

"With an increasingly connected world and the rise of e-commerce, consumer preferences have moved more toward package delivery, both domestic and international," Stephen Borg, meldCX CEO and co-founder, said. "This has spurred a steep increase in activity for delivery services all around the world, with added pressures for them to deliver and respond to market demand. meldCX's Concept SALi automates this complex process, allowing delivery services to provide more efficient customer service and a brand point-of-presence for customers."

The project brings together several technology leaders. Concept SALi is designed by meldCX is built on AOPEN commercial hardware and powered by Intel artificial intelligence (AI) capabilities and Cloud vision services from Google and Microsoft. Concept SALi kiosks use powerful machine learning and computer vision technology to scan and detect each package––automatically verifying its size, weight, handwritten information, the sender's identity and shipping cost. This removes the guesswork, manual entry and complexity from shipping a package for customers and post office employees.

Additional benefits provided by Concept SALi, for customers and businesses alike, include:

  • Package scanning completed in less than two minutes
  • Post office line wait time reduced from 15 minutes to five minutes during peak times
  • More accurate address recgnition
  • Elimination of paper forms
  • Insight into customer behavior through automatically gathered data analytics

Concept SALi is currently being evaluated for further adoption by Australia Post, Australia's United States Postal Service (USPS) equivalent.

"Australia Post delivers more than 3.3 billion items annually to more than 12 million addresses nationwide," David McNamara, general manager of the post office network at Australia Post, said. "We host 230 million customer visits––both businesses and consumers––in our post offices each year and continue to see growth in parcel volumes with more than 73% of Australian households shopping online."

McNamara says the kiosks aim to help transform customer experiences.

"We want to keep delivering outstanding customer experiences to support this growth, which is why innovative, intelligent technology like Concept SALi makes it much easier and faster for customers to lodge parcels and provides more features that customers want, such as bulk lodgement," McNamara said.

Borg says Concept SALi's integrated technology––such as Intel chipsets, a Core i5 processor, Intel RealSense Depth Camera D435, Intel Movidius Neural Compute Stick 2 and OpenVINO Framework––was designed by meldCX to work seamlessly together.

"Everything is managed from a single pane of glass, which allows for quick diagnosis of issues on both hardware and software levels," Borg said.

About meldCX
meldCX is an affiliated company within the Acer and AOPEN groups. Its flagship product, meldCX, is a leading comprehensive cross OS enterprise platform for development of digital transformation (DT), making it simple and cost-effective for organizations to develop, deploy and manage commercial applications for IoT devices and DT initiatives.

About the Australian Postal Corporation (Australia Post)
Since the founding of the first post office in New South Wales in 1809, Australia Post has expanded delivery to more than 12 million addresses across Australia and to more than 190 countries around the world. Almost two thirds of its 4,400-plus outlets are privately owned and operate as licensed post offices. There are also 762 community postal agencies. One of the country's most trusted brands, The Australian Postal Corporation, also comprising StarTrack, Decipha, SecurePay, and POLi, competes in the global parcels and eCommerce services markets. Headquartered in Melbourne with offices and facilities across the country, more than 50,000 people are involved in Australian Post operations, including more than 34,000 employees in its integrated delivery, logistics, retail and eCommerce network.

Media Contacts:
Walter Zaykowski or Emily Muhlberg or 
Elizabeth Christian Public Relations
 (512) 498-3191 or (512) 494-2880

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