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TMCNet:  CCC Reports Strong Industry Adoption of Parts eCommerce and Marketing Capabilities

[June 30, 2020]

CCC Reports Strong Industry Adoption of Parts eCommerce and Marketing Capabilities

CHICAGO, June 30, 2020 /PRNewswire/ -- CCC Information Services Inc. (CCC) announces today significant growth in the adoption of its parts eCommerce and marketing capabilities, signaling a shift in how collision parts are promoted and purchased within the industry. The volume of electronic parts orders through its system by collision repairers has grown nearly 20x over four years. The company also reports that daily live parts quotes delivered by participating CCC® Parts Network suppliers grew from 12 million to 20 million year over year. The CCC Parts Network connects a dynamic community of collision parts buyers and sellers using a single platform, improving sales, and delivering efficiencies for everyone involved. CCC processes 24 million auto repair estimates and $13 billion in parts annually.

"With CCC, we can connect with suppliers and purchase parts without needing to visit multiple websites or manually reconcile invoices," said Toan Nguyen, CEO, Classic Collision. "For as long as I've been in business, parts ordering has been cumbersome and time-consuming. Too many phone calls, faxes, and emails. CCC's technology stands out for its seamless integration into our estimating workflow. One system, one process, beginning to end."

Automotive dealer participation in the CCC Parts Network has grown 50 percent year-over-year and a majority of automakers now use CCC's promotional parts offering. 

"As the industry experiences some uncertainty, wholesale parts sales have taken center stage," said Robert Troub, Wholesale Parts Manager, Zeigler Automotive of Orland Park. "CCC has the industry's most comprehensive solution, allowing us to present our parts, availability, and promotional pricing at the point of decision. This eliminates unncessary back and forth, which slows down a process that requires expediency. We have realized tremendous value using CCC."

Beyond seamless connections, CCC offers network participants a unique suite of tools that support real-time parts quoting, upfront promotional pricing, integrated parts ordering, invoice and rebate processing, and analytics. Capabilities are integrated to create a single continuous workflow, increasing part visibility as estimates are being written, delivering efficiency, and offering supplier insights to inform parts-related decisions. CCC integrates with leading DMS providers.

"The CCC solution is central to our parts strategy," said John Lancaster, National Wholesale Parts Manager, Subaru of America, Inc. "The platform's dynamic workflow solutions automatically present our parts for applicable estimates directly within the estimating application, resulting in improved parts-ordering and rebate processing efficiency."

Added Andreas Hecht, GM, senior vice president, OEM services group, CCC: "The strong growth of our parts business and rapid adoption of our solutions by automakers and their wholesale dealers suggests we've entered into a new era of parts sales and management. By integrating and automating the parts marketing and sales processes, users realize fewer parts returned, shorter cycle times, and increased sales. We're proud to help the industry advance and are excited to connect even more parties to our network."

The CCC Parts Network includes original equipment, aftermarket, and recycled parts suppliers.

Learn more about CCC parts eCommerce and marketing capabilities for collision repairers, dealers, and aftermarket and recycled parts suppliers.

About CCC

CCC, together with its affiliates, provides cross-industry solutions to support the vehicle lifecycle. Founded in 1980, CCC's solutions and big data insights are delivered through the CCC ONE™ platform to a vibrant network of 350+ insurance companies, 25,000+ repair facilities, OEMs, hundreds of parts suppliers, and dozens of third-party data and service providers.?Annually, over 24 million estimates and 16 million repairs are processed on CCC's products and services, and CCC also provides access to car-related services for millions of consumers via Carwise ( Additionally, CCC Casualty, operated by Auto Injury Solutions Inc., a CCC company, provides end-to-end casualty solutions for first- and third-party auto claims.  The collective set of CCC's solutions inform decision-making, enhance productivity, and help customers optimize experiences for end consumers.?Learn more about CCC at


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SOURCE CCC Information Services Inc.

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