[May 22, 2018] |
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Radius Bank Launches Rewards Program with Enhanced Benefits to Loyal Customers
Radius
Bank, an industry-leading virtual bank focused on providing clients
with banking solutions to better their financial health, today announced
the unveiling of its Radius
Rewards program. The new program provides enhanced benefits such as
increased transaction limits and cash back opportunities to incentivize
loyal personal banking clients of Radius. Rather than having to sign up
for the program, clients are automatically enrolled in Radius Rewards
once they meet the eligibility requirements.
Radius is also enhancing the customer experience by nearly doubling the
customer support team and extending customer service hours provided
through online chat. As of May 1, 2018 team members are now available
for clients by phone and online chat Mondays through Fridays from 8:30am
ET to 1:00am ET, and Saturdays and Sundays from 8:00am ET to 8:00pm ET.
Representatives are also available via email and social media, Monday
through Friday from 8:30am ET to 8:00pm ET. The extension of chat as a
support channel on nights and weekends marks an additional 49 hours a
week of customer service availability.
"Our new rewards program and extended customer service hours were built
around our clients' needs," said Chris Shortall, Vice President /
Customer Experience at Radius Bank. "We provide a great digital
experience that allows our clients to bank whenever and wherever they
want. It is exciting to now reward our clients that love this experience
and are usig Radius as their primary account in a way that makes
managing their finances even more convenient. This also includes how
they contact us; online chat has become increasingly more popular over
time and extending the hours to support that channel further
demonstrates our commitment to fitting into our clients' lives."
The Radius Rewards program is tiered into three levels based on criteria
such as personal deposit balance and the longevity of the relationship
clients have had with the Bank. At launch, this free rewards program
focuses on two areas that provide incentives for using a Radius Bank
personal checking or savings account more frequently. The plan is to
continue to add to these rewards features over time. To learn more about
the Radius Rewards program, please visit radiusbank.com/rewards.
About Radius Bank With assets of approximately $1.2 billion,
Radius Bank is a forward-thinking community bank offering a full
complement of leading-edge personal and business products and services.
The Bank serves consumers, small and middle market businesses, unions,
government entities and non-profit organizations as its core clients.
The Bank's award-winning virtual banking platform allows clients to bank
from anywhere with a computer or mobile device. Convenient features like
check deposit, bill pay, person-to-person (P2P) payments and card
management are all available to personal clients, with advanced treasury
management and loan payments solutions available for business clients.
Radius also partners with innovative fintech companies including mobile
payments leader LevelUp, online investment firm Aspiration, and online
marketplace lender Prosper to provide additional valuable services to
its client base. Radius Bank is a member of the Federal Deposit
Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
For further information, visit the Bank's website at www.radiusbank.com,
or follow the Bank on Twitter, LinkedIn, Facebook,
and Instagram.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180522005873/en/
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