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TMCNet:  Swrve and Independent Research Firm to Host Webinar on Next-Gen Customer Experiences: Keys to Advancing Your Engagement

[December 05, 2019]

Swrve and Independent Research Firm to Host Webinar on Next-Gen Customer Experiences: Keys to Advancing Your Engagement

Swrve the world leader in real-time relevant customer engagement today announced an upcoming webinar featuring a guest speaker from Forrester (News - Alert) to share insights and blueprints for market leading customer experiences. The webinar will be hosted by Lisa Cleary, Chief Product Officer at Swrve, and will feature guest Julie Ask (News - Alert), Vice President and Principal Analyst at Forrester.

Every department is thinking about their role in customer engagement. Technology vendors from CRM, support, feedback tools, mobile, and more tell a story of how they can lead the enterprise to deliver a leading customer experience. But the path to delivering a market leading mobile-first, multichannel customer engagement experience can be complex.

In this webinar, Forrester research will provide a benchmrk highlighting where brands are in this journey and will showcase a maturity model highlighting where your organization can start and how to evolve to an industry leading customer engagement strategy. The webinar will also explore real-world customer stories highlighting that evolution to further reinforce Forrester's maturity model.

Highlights from the webinar are:

  • Compare your organization with benchmark research highlighting where organizations are in their customer experience strategy
  • Understand the framework of a maturity model, giving you the outline to frame your organization's path forward
  • Explore real-world examples of industry leaders showing the path to maturity and measurable value.

Join Swrve and Forrester in this upcoming webinar Next-Gen Customer Experiences: Keys Advancing Your Engagement on Thursday December 12th at 10 AM Pacific Standard Time/ 1 PM Eastern Time. To register, click here.

About Swrve

Swrve is the mobile marketing and customer engagement platform that helps leading brands engage millions of customers in real time. A Gartner Magic Quadrant for Mobile Marketing Platforms leader, Swrve is currently installed in 3.5 billion apps worldwide and processes 14 billion events daily.

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